Nepaloo FAQ

Frequently Asked Questions

1. How do I know if my online booking has been successful?
If your online booking has been processed successfully you will receive an email with an attachment containing your booking confirmation.

If you do not receive this within 24 hours of purchase or if are having trouble opening or reading the attachment please contact us.

Please do not attempt to rebook if you are unsure if your booking was successful. Please contact us before you make any further travel arrangements.

2. What if I can’t find the flight dates I require on your website?
If you are travelling on a peak travel date (e.g. Christmas Eve) you may find availability is low.

If you can be flexible by a few days either side of your preferred travel date, you may find more availability.

3. I’m having problems booking online
Occasionally customers may experience problems booking online if our technical team are making some developmental changes behind the scenes.

Nepaloo use a live Global Air Reservation system, and as such agents around the world have access to the same booking system. This means that availability can change minute by minute.

We apologies for the inconvenience this may cause you.

4. How much does my airline charge for extra baggage?
Different airlines have different baggage policies. You will need to check directly with your airline.